Returns & Cancellations

Returns and Cancellations

Cancellation Policy

Cancellations on orders will be considered if the request is made within 24 hours of placing an order.

Returns and Refund Policy

We are proud of the product we sell and hope that you like it as much as we do. Since this is a food item, the product cannot be returned once purchased. Refund or Replacement is applicable only if product is received in damaged condition or wrong order is delivered. If the product is damaged or wrongly delivered, simply contact us within 2 days of shipment on reach@novanova.in and our team will be in touch with you for a replacement or a refund depending on the order.

Please make sure to include:

1. Your name Date of purchase
2. The items you would like refunded
3. The reason for the return (optional, but we’ve love to use your feedback to improve our products)

Please note:

• All products might be asked to return back to us in case of refund. 
• Refunds are initiated within 7-10 days of notification. The amount of time it takes before the money is credit back to the customer's account depends on the clearing cycle of the customer's bank.