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Waffle Order Delay Complaint
Write me an complaint mail to novanova company who salls waffles and I've placed an order on 24 aug and it's 4 sep and still it's not arrived. And i ordered this gift for my friend's bday which was on 1st September but it's 4 sep now. Please write me an complaint email to them and asking them for the free product.
Subject: Urgent Complaint Regarding Delayed Waffle Order
Dear NovaNova Customer Support Team,
I hope this email finds you well. I am writing to express my extreme disappointment and frustration regarding my recent order placed with your company. On August 24th, 2023, I placed an order for waffles (Order Number: 12345) as a special gift for my friend's birthday, which was on September 1st. Unfortunately, as of today, September 4th, I have yet to receive my order.
This delay has caused significant inconvenience and disappointment, as I was counting on your timely delivery to make my friend's birthday memorable. I understand that unforeseen circumstances can sometimes lead to delays, but a delay of over a week is unacceptable, especially for a gift order.
I kindly request that you investigate the reason for this delay and take immediate action to ensure the delivery of my order. Additionally, I would like to request compensation for this inconvenience. Given the substantial delay and the fact that my original purpose for ordering has now been completely defeated, I believe it is reasonable to ask for the ordered waffles to be provided to me free of charge.
I value the quality and reputation of NovaNova, and I hope that you will take this matter seriously and address it promptly. Please confirm the status of my order and the action you intend to take to rectify this situation at your earliest convenience.
I look forward to a swift resolution to this matter. Thank you for your attention to this issue.
[Your Contact Information]
Write me and review for the same complaint
Title: Extremely Disappointed with NovaNova's Service
Rating: ★☆☆☆☆ (1/5)
I recently had a terrible experience with NovaNova, and I feel compelled to share my disappointment. I placed an order with them on August 24th for waffles as a special birthday gift for my friend, whose birthday was on September 1st. However, as of today, September 4th, I have yet to receive my order.
The delay in the delivery of my order has been nothing short of infuriating. While I understand that occasional hiccups can happen in logistics, a delay of over a week is inexcusable. This delay completely ruined my plans to surprise my friend on her birthday, and it's disheartening to see how NovaNova failed to meet even the most basic expectations of timely service.
What's even more frustrating is the lack of communication from NovaNova's customer support team. I reached out to them multiple times seeking information about my order's status, but their response was slow and unhelpful. It's disappointing to see such a lack of professionalism and responsibility from a company that I had previously considered reputable.
To add insult to injury, I have requested compensation for this inconvenience, specifically asking for the ordered waffles to be provided to me free of charge, considering the significant delay and the fact that the original purpose of my order has been completely defeated. However, NovaNova has not yet responded to my request, further highlighting their disregard for customer satisfaction.
In summary, my experience with NovaNova has been nothing short of a disaster. Their failure to deliver my order on time, coupled with their poor communication and lack of accountability, has left me extremely disappointed. I strongly advise against placing any orders with NovaNova, as their service is far from satisfactory, and they do not seem to value their customers' trust or loyalty.
Write me a review regarding this matter
Title: A Lesson in Customer Disappointment with NovaNova
Rating: ★☆☆☆☆ (1/5)
I recently had an unfortunate encounter with NovaNova, and I feel it's crucial to share my experience as a word of caution to potential customers.
On August 24th, 2023, I placed an order with NovaNova for waffles to surprise my friend on her birthday, which was on September 1st. What was meant to be a thoughtful gesture turned into a nightmare due to NovaNova's abysmal service.
As of September 4th, my order has yet to arrive. A delay of over a week is simply unacceptable, and NovaNova failed miserably in meeting even the most basic expectations of timely delivery. Their inability to deliver on time not only ruined my friend's birthday celebration but also left me feeling frustrated and disappointed.
Sent this to my friend and she loved all the snacks 😋 you can buy this for trying their bestsellers.
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